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Triage the open queue — draft replies, escalate, and tag patterns.
Run customer conversations with Intercom
Triage the open queue and draft replies in your voice. Surface churn signals hidden in Intercom threads — all from one chat.
Read the transcript
Hi. Welcome to Starch. Let's get you set up to chat with Intercom.
Sarah runs support for a growing SaaS team. Every morning she opens Intercom to a wall of threads. Sorting what's urgent, drafting replies, chasing down escalations. It eats the first two hours of her day. So she connected Intercom and asked. Watch. Sixty-three open conversations, triaged in one pass. Every churn risk spotted, every escalation routed, every draft staged and ready to send. What used to take her two hours now takes thirty seconds. Then she takes it one step further. She turns it into a daily automation. Now every weekday morning, the queue is already worked before she opens her laptop.
Try Starch today.
Connect in one step
Connect Intercom with a single OAuth handoff. No setup, no API keys to manage.
Ask your agent
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Find frustrated high-tier users and draft save-interventions.
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Cluster this month's pain points and draft a product feedback summary.
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Audit 1–2 star CSAT threads and draft apology and fix follow-ups.
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Find competitor mentions and draft targeted retention responses.
Try this with Intercom
Connect Intercom in one OAuth handoff and start chatting. Free during open beta.
Take action
Reply to an open conversation asks before doing
Close a resolved conversation
Assign a conversation to a teammate
Add a tag to a conversation
Send a proactive message to a user asks before doing
Merge duplicate contacts asks before doing