Run customer support with Zendesk

Hi. Welcome to Starch. Let's get you set up to chat with Zendesk.

Sarah runs customer support, and every Monday she's manually digging through Zendesk to find which tickets blew past their SLA, who owned them, and what went wrong. By the time she's done, half the morning is gone and the apology emails still aren't written. So she connected Zendesk and asked. Watch. What used to take Sarah half a day now takes thirty seconds. Every breached ticket surfaced, ranked by overage, with a drafted apology ready to send and a coaching note for the agent who owned it. She sees the whole picture at once, and her team walks into the week knowing exactly what to fix. Then she takes it one step further. She sets it as a weekly automation, so every Monday morning the audit, the apologies, and the coaching notes are already waiting, and she never has to think about it again.

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