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Find 3+ reply tickets and draft KB articles that would have closed them.
Run support triage with Freshdesk
Find multi-reply tickets and draft the KB articles that fix them. Coach agents from real threads in Freshdesk — all from one chat.
Read the transcript
Hi. Welcome to Starch. Let's get you set up to chat with Freshdesk.
Sarah runs support, and the same questions keep coming back. Every week she's watching agents go five, six replies deep on issues that should have been resolved on the first message. So she connected Freshdesk to Starch, and asked. Watch. Three hundred and forty-seven tickets. Eight root-cause themes. Three KB articles drafted and ready to publish, each with a reply template her agents can use right now. What used to take Sarah a full afternoon of ticket archaeology now takes thirty seconds. Then she takes it one step further. She turns it into a weekly automation. Now every Monday, Starch scans the prior week's tickets, spots any new theme that's trending, and drops a draft KB article into Freshdesk for review. She never has to go looking for the gaps again.
Try Starch today.
Connect in one step
Connect Freshdesk with a single OAuth handoff. No setup, no API keys to manage.
Ask your agent
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Audit SLA breaches and draft a fix plan for the team lead.
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Coach agents with low CSAT — draft notes citing their threads.
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Spot recurring issues this week and draft proactive customer outreach.
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Find frequent contacts and draft success check-ins by pain point.
Try this with Freshdesk
Connect Freshdesk in one OAuth handoff and start chatting. Free during open beta.
Take action
Reply to a ticket asks before doing
Mark a ticket as resolved
Assign a ticket to an agent
Add a private note to a ticket
Escalate a ticket to a senior agent
Merge two tickets from the same customer asks before doing